Patient Portal

Patient Portal

My Penn State Hershey Health is a convenient, secure website that makes it easy to communicate with your child’s physicians, pay bills, and make appointments. Learn how to sign up and use this service to manage your child’s health care records.

Access Your Account

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Secure, convenient access to your child’s medical records

My Penn State Hershey Health is a secure website where you can conveniently manage your child’s health care information related to visits within the Penn State Hershey Medical Group. 

Privately communicate with care providers

Send a secure message to a care provider whenever you have a question. You’ll never lose track of this communication, as everything will be included in your child’s permanent medical records.
 
Make and manage appointments

You can check on, reschedule, or cancel upcoming appointments without picking up the phone. Log in and make your request, any time day or night.
 
View test results

Most lab test reports will be available online for you to view as they are released. Only tests performed at Penn State Hershey lab facilities will appear in your child’s electronic health record.
 
Review medical history

Find upcoming appointment instructions, medications, allergies, immunization records, and more. These records will help both you and your care providers stay up to date on your child’s condition.

Sign up

You may sign up with the office staff during any visit to the Children’s Hospital or one of our affiliate locations.

Accessing your child’s medical records

Until your child turns 14: "Proxy access" allows parents or legal guardians to access  a child's medical records until they reach the age of 14. Until your child turns 14, you can contact your family physician to discuss your child's medical situation, and can contact Penn State Medical Records office to obtain paper copies of medical records.

On your child's 14th birthday, parental access is automatically suspended. Your child will then need to visit your Medical Group office and complete a proxy authorization access consent form to re-enable your access. 

This expiration is triggered by Pennsylvania law, which gives minors privacy rights for certain medical record details. Examples include pregnancy, family planning counseling, and selected types of behavioral health treatment.

When your child turns 18: In accordance with HIPAA (Health Insurance Portability and Accountability Act), parental access is terminated on the child's 18th birthday. During his or her next office visit, your child will be able to initiate an account for personal access to his or her electronic medical record. Learn more about minors’ access to confidential health care at the ACLU of PA website.

In case of emergencies

Do not use My Health in the event of an emergency. For medical emergencies, please call 9-1-1 or your physician's office immediately.

Contact customer service

For website support questions, contact My Penn State Hershey Health, at any time of day or night.

Call 877-621-8014

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