Patient Complaints

Patient Complaints

We want to make sure you and your child have a great experience at Penn State Children’s Hospital. If you have a concern about anything during your stay with us, please tell us and we’ll help you resolve any complaints.

Share your concerns

If you have concerns or questions, please contact Patient Relations at


How to share a complaint or suggestion

The Children’s Hospital has a team of care and service providers who are dedicated to your child’s well-being.

If you have a complaint about the care you or your child receives, it’s best to voice your concern with the respective doctor, nurse, or social worker present.

If you prefer not to speak directly to the care provider, our Patient Relations staff will work with you to address the issue.

Additional options

If you prefer to speak about your concerns with someone who is not employed by the Penn State Health Milton S. Hershey Medical Center, please contact:

The Pennsylvania Department of Health Acute and Ambulatory Care Services
P.O. Box 90
Harrisburg, PA 17108-0090


The Office of Quality and Patient Safety (OQPS)
The Joint Commission
Office of Quality Monitoring and Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, IL 60181