Request Medical Records

Request Medical Records

You can access your medical records online via our secure website, My Penn State Health, or by submitting completed forms to the Health Information Services office.

Medical records requests

Due to COVID-19 and for your health and safety, effective immediately all requests for medical records will now be handled by phone and mailed to you by calling Health Information Management at 717-531-3798.

If you have not yet signed up for My Penn State Health, a convenient, secure website that makes it easy to communicate with your physicians, pay bills, and make appointments. Learn how to sign up and use this service to manage your health care records.

You can also submit a request for your medical records to the Health Information Services office by completing and submitting an authorization form - English or Spanish.

Upon your request and authorization, records will be mailed directly to your health care provider at no charge within seven to ten business days.

Visit My Penn State Health

The easiest way to access your electronic medical records is through our secure website for patient tools and information, My Penn State Health.

This site gives you access to your medical records and test results, where you can print a copy for your needs.


For patient information regarding medical record requests and fees, please refer to the Medical Records Release Form Charge Letter – English or Spanish.

The guide to getting & using your health records 

A health record (also known as a medical record) is a written account of a person’s health history, including appointment notes, prescriptions, treatments, tests, and vaccines. It’s also for people who need the record of someone they represent or care for, like a child, elderly parent, or an adult with a disability.

The Office of the National Coordinator for Health Information Technology has developed this online guide to help people through the process of getting and using their health record. Visit The guide to getting & using your health records for more information.

Mailing address

Send completed request forms to:

Penn State Health Milton S. Hershey Medical Center
Health Information Services
500 University Drive
Suite G300, Mail Code HU24
Hershey, PA 17033

Sign up for My Penn State Health

Manage your health with our secure site for patients.

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Health Information Services

Find the Health Information Services office