Find and Contact a Patient

Find and Contact a Patient

Making a phone call, sending a get-well card, or paying a visit can brighten a child’s day and help the family feel supported.

Contact a patient

Call our hospital switchboard at any time to get the patient’s room number and direct phone number.


Find a patient at the Children's Hospital

Call the CareLine at 800-243-1455 (toll-free) from 6 a.m.-10 p.m., 7 days a week, holidays included. If the family has allowed us, we’ll confirm that the patient is with us and provide you with room number and direct phone number to the room.

If the patient is in an intensive care unit (ICU), we’ll give you the phone number of the nurses’ station.

We do not provide information on a patient’s status, nor do we connect calls to rooms. We also do not provide information on patients whose caregivers ask for them not to be listed.

Read more about patient privacy.

Track a patient in surgery

During a patient’s surgery, a television monitor in the Children’s Hospital surgical waiting area provides information about a patient’s status. Instead of using a child’s name, it uses the case number given to the family when the patient was admitted to the hospital.

Each case number will show one of three statuses:

  • Pre-op: The patient is being prepped for surgery.
  • In OR: The patient is in the operating room.
  • Recovery: The patient is in the recovery area, and the family will soon be able to join the patient.

Due to privacy concerns, we do not provide this information over the phone. You must be in the hospital to track a patient’s progress during surgery.

Mail a card or gift

To mail a gift or card, please address your item to:

Patient’s name and room number
Penn State Health Milton S. Hershey Medical Center
500 University Drive
Hershey, PA 17033

Arrange delivery from the gift shop

Milton S. Hershey Medical Center Gift Shop sells balloons, toys, books, flowers, jewelry, and other items. To buy a gift and arrange delivery to a patient’s room by a volunteer, call the gift shop at 717-531-8021.

Find a baby through WelcomeNewborn

WelcomeNewborn has partnered with the Children’s Hospital to help new parents create a WelcomeSite to announce their baby.

Visit and enter the mother’s last name and the secret word (provided to you from the family) in the “Meet the Baby” section.

You must have this information to access the baby’s page and pictures.

Send a gift

The gift shop sells toys, balloons, books, and other items. Purchase a gift and have it delivered to a patient’s room.

Call 717-531-8021