Being prepared for your visit will make it more enjoyable for you and our patients.

Patients, Families and Visitors

It’s never easy when your child is sick. There is so much to figure out, and you have so many questions. We've gathered resources to help make having a loved one at Children's as easy as possible. Need to talk to someone?

  • To schedule an appointment, or ask a question, call the CareLine at 717-531-6955 or 800-243-1455.
  • Know the department or person you need? Call the hospital operator at 717-531-0000.

COVID-19 Patient Visitation Policy

Penn State Health is committed to the safety of patients, staff, visitors and the general public. We are currently only permitting family/support persons to accompany patients within our facilities. One family/support person is permitted per adult inpatient visit per day. Two parents/guardians are permitted per pediatric inpatient visit per day. Per the visitation restriction policy, no visitors, aside from patient-designated family/support persons, are allowed at this time. View additional visitation information.

For Visitors

Being prepared for your visit will make it more enjoyable for you and our patients.

Visiting Hours

  • Parents/Guardians: can stay with their children 24/7
  • Regular Hours: 9am-9pm (may vary based on child’s condition)

Be sure to check in at the Information Desk in the Children’s Hospital lobby.

More patient and visitor information and policies.

Directions and Parking

Directions to the Children’s Hospital

There are self-parking and valet options available at the hospital. There is also a shuttle available to take you from your car to the hospital building.

More parking information.

Hospital Amenities

The Children’s Hospital has a gift shop, in-hospital dining options like Au Bon Pain, Starbucks and a full cafeteria, and also has free wifi.

More facility amenities.

Be a Good Visitor

Your actions play a role in helping your loved one heal.

Get tips on how to be a good visitor and best support a patient during and after their treatment.

What to expect when visiting.

For Patients and Families

The care teams at Penn State Children’s Hospital are dedicated to helping your child.

Understanding Who is Taking Care of Your Child

You and your child will meet many people while at the hospital. Learn about the different roles of the people taking care of your child.

Find out more about you child’s care team.

Preparing for Care

Learn what steps you can take to get yourself, your child, and other loved ones ready for your child’s hospital visit.

How to prepare for your child’s visit.

Being in the hospital may seem scary to your child, but there are ways to make the stay more comfortable, and maybe even fun.

Help your child adjust to being in the hospital.

Speak Up

No one knows your child better than you do. We want you to play an active role in your child’s care. It is okay to ask questions and communicate with your child’s care team. If you feel there is something your child’s doctor needs to know, speak up!

Learn how to advocate for your child.

Manage Your Child’s Care Online

Use My Penn State Health, our online patient portal, to keep track of your child's health information and care. Use the patient portal to:

  • Manage appointments
  • Message your doctor
  • View test results
  • View medical history

Sign in to My Health Patient Portal

Don't have an account? Find out how to sign up.