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Telephonic Psychiatric Services (TiPS)

Telephonic Psychiatric Services (TiPS)

Pennsylvania county map which illustrates the countries where we offer telephonic psychiatric services

Overview

Penn State Children’s Hospital Child Psychiatry through a program funded by PA HealthChoices now offers remote guidance to primary care providers in central and northeastern Pennsylvania, via the telephone. The Telephonic Psychiatric Services (TiPS) program is specifically designed to provide resources and telephone consults to primary care providers for their patients, up to age 21, with insurance coverage through HealthChoices (PA Medicaid).

Penn State Children’s Hospital TiPS program serves primary care offices in the following counties: Adams, Berks, Bradford, Carbon, Centre, Clinton, Columbia, Cumberland, Dauphin, Franklin, Fulton, Huntingdon, Juniata, Lackawanna, Lancaster, Lebanon, Lehigh, Luzerne, Lycoming, Mifflin, Monroe, Montour, Northampton, Northumberland, Perry, Pike, Schuylkill, Snyder, Sullivan, Susquehanna, Tioga, Union, Wayne, Wyoming and York.

Services Provided

  • Telephonic consultation - assistance with diagnostic and treatment questions from a board-certified child psychiatrist. The TiPS line is open Monday–Friday, 9 a.m. to 5 p.m. and is available by calling 800-233-4082, option 4. Primary care offices may enroll in this program by calling 800-233-4082, option 4. Phone inquiries are usually patient-specific, but can also be about any general questions related to child psychiatry, behavioral health or community resources for behavioral health issues in children.
  • Care Coordination - care coordinators are expert at identifying and maintaining up-to-date behavioral health resources in the community. They work with families to identify appropriate options, provide information on the expected wait times and follow-up to ensure connections are made. Care coordinators keep the PCP or other practice personnel informed of the referral status and the outcome of the follow-up efforts so the referring provider can ensure their patients are receiving the care they need.
  • CME - TiPS teams for each zone are available for training and education based on the needs and desires of the practice. Currently, there are CME accredited presentations available on the topics of ADHD and depression.

What to expect

  • The MD Network Operator will briefly speak with you and request your name and what practice you are calling from. If the referral is related to a specific patient, we will ask for basic demographic information (name, DOB, insurance type). You will then immediately be connected to a TiPS clinical coordinator.
  • The TIPS clinical coordinator will assess the referral and discuss what options are available to assist you.
  • TiPS Psychiatrist recommends that all callers speak to one of our psychiatrists as they can help identify the best resource to address the current concern. Psychiatrists are also available to provide direct guidance to medical providers on the assessment and management of a wide array of behavioral health issues. Psychiatrists are available live 9 a.m. to 5 p.m. Monday through Friday or you can schedule a call back at the time most convenient for you.

Care Team

Websites

Enrollment

  • Thank you for your interest in enrolling into our program. Please complete our Practice Enrollment form. Be sure to list each provider with with their credentials.

Contact us

Phone: MD Network 800-233-4082, ext. 4 for Kids
Email: Kristen Long or Karen West
Enrollment form

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