Billing and Medical Records

Billing and Medical Records

Coping with medical bills is especially difficult at a time when you or a loved one is dealing with a medical problem or a serious illness. Our customer service team is available to assist you with questions about your insurance coverage or medical bills while you are here or after you have gone home.

As a courtesy to our patients, claims will be submitted to all medical insurance plans. You will be billed for any remaining balances after the insurance company has processed the claim.

Contact us

For questions related to billing and insurance, contact us at


How to pay a bill

You can pay your bill by:

  • Phone - call 800-254-2619 or 717-531-5069 to pay your bill over the phone with a credit card.
  • Mail - send the statement back to us with your credit card information or with a check, payable to Penn State Children’s Hospital, for the remaining balance. Send your statement to:

Penn State Health Milton S. Hershey Medical Center 
Patient Financial Services
P.O. Box 854, Mail Code A410
Hershey, PA 17033-0854

  • In person - visit our financial services office to pay your bill in person. We are conveniently located at:

Penn State Health Milton S. Hershey Medical Center
Academic Support Building
90 Hope Drive
Suite 2106, 2nd floor
Hershey, Pennsylvania

  • Online - you can pay your Penn State Hershey medical bills via our secure Online Payment Center.
    • We accept VISA, Mastercard and Discover for payment.
    • E-checks are also accepted.
    • Patient's name, date of birth and account number are required to login and process payments.

Understand your insurance coverage

Before your visit our Children’s Hospital, it’s best to call your insurance company to ensure you understand your child’s coverage benefits.

Learn more about what health insurance plans we accept.

Apply for financial assistance

We provide financial assistance for medically necessary services based on income, family size, and assets.

See how to apply for financial assistance.

Financial Services hours of operation

Monday, 8:00 a.m. - 8:00 p.m. 
Tuesday/Wednesday, 8:00 a.m. - 5:30 p.m. 
Thursday/Friday, 8:00 a.m. - 4:30 p.m.